Fleet Operations Support Specialist II

Fleet Services by Cox Automotive; Carmel (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Fleet Services by Cox Automotive in Carmel, Indiana, is seeking a Fleet Operations Support Specialist II. This role focuses on managing and supporting driver service platforms, specifically through telematic program support. You will engage in asset management, customer support, invoicing, reporting, and drive growth initiatives.

The ideal candidate has experience in customer service, asset management, and telematics, alongside strong communication and MS Excel skills.

Qualifications

• 3 years’ experience in a related field or equivalent experience.
• Experience in asset, client, or account management preferred.
• Strong proficiency with Microsoft Office programs, especially Excel.

Responsibilities

• Manage procurement and warranty process for telematic devices.
• Consult with stakeholders for reporting to maximize program value.
• Ensure billing accuracy and timely processing of payment.

Skills

Customer service skills

Communication skills

Interpersonal skills

Data analysis

Microsoft Excel

Vendor management

Education

High School Diploma/GED

Job description

Company Overview

Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on‑site mobile maintenance and repair services nationwide, offering mobile on‑site fleet service for light medium, and heavy‑duty trucks and trailers. It also services customers utilizing its 20+ nationwide service centers, offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in‑house call‑center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.

Position Summary

Cox Fleet is currently hiring a Fleet Operations Support Specialist II. The role will focus on managing, maintaining, and supporting driver service platforms while consulting with customers to drive further value throughout the organization. This role will focus specifically on telematic program support and will include asset management, customer support, invoicing, reporting and supporting program growth initiatives. Cox Fleet is looking to drive efficiencies by bringing automation to our programs for operational teams utilizing programs and systems. The position requires a consultative approach, excellent customer service, strong vendor management and attention to detail. The position will support all divisions under the Cox umbrella of businesses as well as external customers.

Responsibilities

• Manage procurement, deactivation and warranty process for telematic devices
• Work with telematic vendors, drivers and maintenance facilities to ensure proper installation and continued functionality
• Partner with Cox Fleet and telematic provider(s) to troubleshoot issues
• Maintain user, driver and corporate hierarchy and permissions for responsible programs
• Consult with stakeholders to provide reporting to maximize value of corporate programs
• Maintain knowledge of program updates and train users on new and existing features
• Ensure billing accuracy and timely processing of payment
• Help build and create automations with providers and Cox systems
• Support field teams during BCP events

Qualifications

• High School Diploma/GED and 3 years’ experience in a related field (or a combination of up to 1 year experience with a higher degree or certification; or 5 years experience in a related field)
• 3 years asset, client or account management experience preferred
• Strong interpersonal skills and the ability to effectively communicate with peers, business partners, and leadership
• Ability to interact with internal and external business partners supporting corporate policy, standards, processes and procedures
• Proficient in understanding, analysis, and management of vehicle information to provide recommendations
• Ability to demonstrate a consultative approach to customer needs, run reports and interpret data to draw conclusions
• Strong proficiency with computers and Microsoft Office programs; strong MS Excel proficiency required
• Self‑motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast‑paced, high‑energy environment
• Strong customer service and organization skills required
• Works well in a team environment by supporting departmental initiatives and goals
• Provide excellent communication skills, both written and verbal
• Ability to sit or stand for prolonged periods of time
• Ability to perform repetitive data entry tasks, manual dexterity

Preferred Qualifications

• Fleet and telematics experience