Senior Fleet Health Coach & Program Manager

Amazon

Nashville (TN)

On-site

USD 104,000 - 155,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon seeks a Senior Program Manager, Fleet Health Coach to build and lead enforcement and coaching for DSP partners, ensuring compliance with Fleet Standards and driving performance improvements. The role involves collaborating with internal teams, developing coaching plans, and delivering action-oriented programs across North America.

The position requires strong program management experience, a data-driven mindset, and the ability to communicate results to senior leadership.

Qualifications

5+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
Bachelor's degree required.

Responsibilities

Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics.
Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics.
Communicate across teams and leadership to ensure alignment of goals, tasks, and overall program success.
Monitor key quality metrics, define initiatives to drive program and process improvements.
Create programs and processes to drive compliance.