Senior Fleet Health Coach: Drive DSP Compliance & Performance

Amazon Inc.; Arlington (VA); Presencial; USD 116.000 - 160.000; Jornada completa

Descripción de la vacante

Amazon.com Services LLC is seeking a Senior Program Manager, Fleet Health Coach to build and scale enforcement and coaching programs for DSPs to meet Fleet Standards. The role emphasizes data-driven improvements, cross-team collaboration, and clear leadership communication across North America.

You will own MEPs, develop dashboards, and drive root-cause analyses to elevate DSP performance and fleet readiness while partnering with Risk, Compliance, and Last Mile teams to achieve safety and

Formación

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Responsabilidades

• Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics.
• Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics.
• Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program.
• Monitor key quality metrics, define and implement initiatives to drive program and process improvements.
• Evaluate program policies and enforcement matrix.
• Create programs and processes to drive compliance.
• Work within time constraints and deliver results to meet critical business needs.
• Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams.
• Create reporting and metrics to help identify root causes of low performance.
• Develop action plans to address root causes and assist with implementing the changes.

Conocimientos

5+ years PM experience

Data-driven improvements

Program strategy ownership

Educación

Bachelor's degree

Descripción del empleo

Amazon.com Services LLC is seeking a Senior Program Manager, Fleet Health Coach to build and scale enforcement and coaching programs for DSPs to meet Fleet Standards. The role emphasizes data-driven improvements, cross-team collaboration, and clear leadership communication across North America.

You will own MEPs, develop dashboards, and drive root-cause analyses to elevate DSP performance and fleet readiness while partnering with Risk, Compliance, and Last Mile teams to achieve safety and