Global Fleet Health Coach — Senior Program Manager

Amazon Inc.; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

401(k) matching

Job summary

Amazon.com Services LLC is seeking a Senior Program Manager, Fleet Health Coach to build and enforce coaching programs for DSPs, improving fleet health and compliance with Fleet Standards. You will lead Monitoring and Enforcement Plans and collaborate with internal teams across Last Mile and Risk & Compliance.

The role requires 5+ years in program management, data-driven problem solving, and strong communication to senior leadership. Travel 25-40% is expected.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree.

Responsibilities

• Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics.
• Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics.
• Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program.
• Monitor key quality metrics, define and implement initiatives to drive program and process improvements.
• Evaluate program policies and enforcement matrix.
• Create programs and processes to drive compliance.
• Work within time constraints and deliver results to meet critical business needs.
• Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams.
• Create reporting and metrics to help identify root causes of low performance.
• Develop action plans to address root causes and assist with implementing the changes.

Skills

Program management

Data analysis

Stakeholder communication

Education

Bachelor's degree

Job description

Amazon.com Services LLC is seeking a Senior Program Manager, Fleet Health Coach to build and enforce coaching programs for DSPs, improving fleet health and compliance with Fleet Standards. You will lead Monitoring and Enforcement Plans and collaborate with internal teams across Last Mile and Risk & Compliance.

The role requires 5+ years in program management, data-driven problem solving, and strong communication to senior leadership. Travel 25-40% is expected.