Sr. Program Manager, Fleet Health Coach, Global Fleet & Products

Amazon; Arlington (VA); Vor Ort; USD 116.000 - 160.000; Vollzeit

Benefits dieser Stelle

Health insurance

RSUs

401(k) matching

Paid time off

Zusammenfassung

Amazon is seeking a Senior Program Manager, Fleet Health Coach to build and lead enforcement and coaching for DSPs to meet Fleet Standards. You will own MEPs, develop reporting, and partner with internal teams to drive safety and performance. The position involves coaching underperforming DSPs and delivering actionable improvement plans.

The role requires 5+ years in program management, data-driven decision making, and cross-functional collaboration. Travel is approx.

Qualifikationen

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree required.

Aufgaben

• Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics.
• Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics.
• Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program.
• Monitor key quality metrics, define and implement initiatives to drive program and process improvements.
• Evaluate program policies and enforcement matrix.
• Create programs and processes to drive compliance.
• Work within time constraints and deliver results to meet critical business needs.
• Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams.
• Create reporting and metrics to help identify root causes of low performance.
• Develop action plans to address root causes and assist with implementing the changes.
• Travel expectations will be approximately 10-25%.

Kenntnisse

Program management

Data-driven

Leadership

Stakeholder management

Strategic planning

Ausbildung

Bachelor's degree

Jobbeschreibung

Description

Amazon is seeking a Senior Program Manager, Fleet Health Coach who will help build new business improvement paths through monitoring and accountability mechanisms.

At Amazon, we are building a last mile operation that is complimented by Delivery Service Partners (DSP). The Last Mile team is hiring a Senior Program Manager, Fleet Health Coach to develop and lead the enforcement, coaching, and proactive support for DSPs to ensure compliance against Fleet Standards and Requirements. The Senior Program Manager, Fleet Health Coach will be working with DSPs with low compliance scores to understand root causes, provide dedicated support, and to coach them to better performance and fleet readiness. This role will be responsible for executing a new or existing coaching and enforcement program, that includes developing impactful coaching plans, ensuring our DSPs understand program requirements, and taking appropriate action where needed for our safety and compliance standards. Further, this role partners regularly with internal stakeholders to improve programs, products, reporting, and experiences that lead to better safety and business outcomes.

Key job responsibilities

• Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics
• Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics
• Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program
• Monitor key quality metrics, define and implement initiatives to drive program and process improvements
• Evaluate program policies and enforcement matrix
• Create programs and processes to drive compliance
• Work within time constraints and deliver results to meet critical business needs
• Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams
• Create reporting and metrics to help identify root causes of low performance
• Develop action plans to address root causes and assist with implementing the changes
• Travel expectations will be approximately 10-25%.

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience
• Experience working cross functionally with non-tech teams
• Experience implementing repeatable processes and driving automation or standardization

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, VA, Arlington - 115,600.00 - 160,000.00 USD annually

Company

- Amazon.com Services LLC

Job ID: A10576227