Senior Program Manager, Fleet Health & Compliance Coach

Amazon

Arlington (VA)

In loco

USD 116.000 - 160.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Health insurance

401(k) matching

Paid time off

Parental leave

Descrizione del lavoro

Amazon is seeking a Senior Program Manager, Fleet Health Coach to develop and lead enforcement, coaching, and proactive support for Delivery Service Partners (DSPs) to ensure Fleet Standards compliance. You will coach low-performing DSPs, design coaching plans, and partner with internal teams to improve safety and business outcomes.

The role requires owning coaching programs, driving improvements, and communicating with senior leadership.

Competenze

5+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
Experience owning program strategy, end to end delivery, and communicating results to senior leadership.

Mansioni

Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics.
Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics.
Communicate across teams and leadership to ensure alignment of goals and tasks for program success.
Monitor key quality metrics and implement initiatives to drive improvements.
Evaluate program policies and enforcement matrix and create programs to drive compliance.
Work with internal teams across Last Mile to address root causes and implement changes.
Travel ~25-40%.