Senior Fleet Health Coach: Elevate DSP Compliance

Amazon; Arlington (VA); On-site; USD 116,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon is seeking a Senior Program Manager, Fleet Health Coach to build and lead enforcement and coaching for DSPs to meet Fleet Standards. You will own MEPs, develop reporting, and partner with internal teams to drive safety and performance. The position involves coaching underperforming DSPs and delivering actionable improvement plans.

The role requires 5+ years in program management, data-driven decision making, and cross-functional collaboration. Travel is approx.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Bachelor's degree required.

Responsibilities

• Own Monitoring and Enforcement Plans (MEPs) within North America to ensure compliance and coach DSPs to improve performance around key metrics.
• Develop reporting and communication processes for DSPs to drive performance for key Fleet Standards metrics.
• Communicate across teams and to leadership to ensure alignment of goals, tasks, and to ensure the overall success of the program.
• Monitor key quality metrics, define and implement initiatives to drive program and process improvements.
• Evaluate program policies and enforcement matrix.
• Create programs and processes to drive compliance.
• Work within time constraints and deliver results to meet critical business needs.
• Work across internal teams including Transportation Risk and Compliance, Fleet Managers, Business Coaches, and other Last Mile teams.
• Create reporting and metrics to help identify root causes of low performance.
• Develop action plans to address root causes and assist with implementing the changes.
• Travel expectations will be approximately 10-25%.

Skills

Program management

Data-driven

Leadership

Stakeholder management

Strategic planning

Education

Bachelor's degree

Job description

Amazon is seeking a Senior Program Manager, Fleet Health Coach to build and lead enforcement and coaching for DSPs to meet Fleet Standards. You will own MEPs, develop reporting, and partner with internal teams to drive safety and performance. The position involves coaching underperforming DSPs and delivering actionable improvement plans.

The role requires 5+ years in program management, data-driven decision making, and cross-functional collaboration. Travel is approx.