Senior Fleet Account Manager: Client Success & Operations

Wheels; Schaumburg (IL); Hybrid; USD 65,000 - 92,000; Full time

Job summary

Wheels is seeking a Sr. Account Manager, Fleet Administrative Services to lead day-to-day client strategies and ensure high-quality experiences across an assigned portfolio.

You will resolve issues, drive compliance, analyze data, and mentor teammates in a fast-paced, cross-functional environment. Located in a hybrid role spanning Georgia or Illinois, you will collaborate with Fleet Consulting and Client Services teams, optimize SOPs, and champion continuous improvement to ensure client

Qualifications

• High School diploma required; Bachelor’s degree preferred.
• Five years of customer service in a high-volume environment.
• Five years as Account Manager or expert in Fleet Management.
• Project management proficiency desired.
• Salesforce experience preferred.
• Tableau desired.

Responsibilities

• Meet Department KPIs for responsiveness and quality.
• Maintain account communication with Fleet Consulting Executive and Client Services Manager.
• Identify and manage cycle time commitments via Salesforce, email and phone.
• Provide guidance to clients on SOPs and differences from past situations.
• Lead training for Associate Account Managers and peers.
• Handle client escalations from investigation to resolution.
• Ensure confidentiality of client information.

Skills

Communication skills

Excel proficiency

Math skills

Time management

Team collaboration

Problem solving

Critical thinking

Data analysis

Process improvement

Confidentiality

Education

Bachelor's degree

High School diploma

CAFM certification

Tools

Salesforce

Tableau

CRM systems

Job description

Wheels is seeking a Sr. Account Manager, Fleet Administrative Services to lead day-to-day client strategies and ensure high-quality experiences across an assigned portfolio.

You will resolve issues, drive compliance, analyze data, and mentor teammates in a fast-paced, cross-functional environment. Located in a hybrid role spanning Georgia or Illinois, you will collaborate with Fleet Consulting and Client Services teams, optimize SOPs, and champion continuous improvement to ensure client