Senior Fire Program Manager, Strategic Accounts

Johnson Controls; Town of Aurora (NY); On-site; USD 82,000 - 137,000; Full time

Benefits offered by this job

Competitive salary and Bonus

Paid vacation/holidays/sick time (15+1

Comprehensive benefits: 401K, medical,

Dental and vision care

Company vehicle

Job summary

Johnson Controls is seeking a seasoned Fire Program Manager to lead enterprise fire protection programs for strategic accounts. You will manage multi-location portfolios, align with contractual commitments, and drive performance across operations, safety, and finance.

You will build trusted relationships with customer facilities leadership, conduct governance meetings, and ensure compliance with fire and life safety standards while pursuing growth opportunities and program optimization.

Qualifications

• Bachelor's degree in Business, Engineering, Construction Management, Fire Protection, Project Management, or a related field.
• 5+ years of experience in program management, project management, operations management, or the fire protection industry.
• Experience leading customer-facing programs involving fire alarm, fire suppression, inspection, service, or construction activities.
• Experience managing multiple stakeholders across operations, sales, finance, and technical teams.
• Strong knowledge of project delivery, governance, risk management, and customer relationship management.
• Demonstrated ability to lead cross-functional teams and influence stakeholders in a matrixed environment.
• Strong executive communication, presentation, and customer relationship management skills.
• Proven ability to manage risk, drive issue resolution, and lead complex customer-facing programs.

Responsibilities

• Lead execution and governance of enterprise fire protection programs across assigned Strategic Accounts.
• Manage portfolios of inspections, testing, preventive maintenance, corrective service work, and capital projects.
• Develop and maintain integrated program plans aligning customer requirements and contractual commitments.
• Coordinate fire initiatives across multiple locations, business units, and branches.
• Drive performance against operational, financial, and customer satisfaction metrics.
• Build trusted advisor relationships with customer facilities and leadership teams.
• Lead governance meetings, reviews, and executive business reviews.
• Ensure compliance with regulations, codes, and standards and document outcomes.

Skills

Program management

Project management

Operations management

Stakeholder management

Cross-functional leadership

Executive communication

Risk management

Customer relationship management

Education

Bachelor's degree in Business, Engineering, Construction Management, Fire Protection, Project Management, or related field

Tools

Smartsheet

Power BI

Salesforce

ServiceMax

Corrigo

Microsoft Project

Job description

Johnson Controls is seeking a seasoned Fire Program Manager to lead enterprise fire protection programs for strategic accounts. You will manage multi-location portfolios, align with contractual commitments, and drive performance across operations, safety, and finance.

You will build trusted relationships with customer facilities leadership, conduct governance meetings, and ensure compliance with fire and life safety standards while pursuing growth opportunities and program optimization.