Fire Program Manager, Strategic Accounts

YDU JC Air Cond & Ref Inc.- Dubai; Aurora (CO); On-site; USD 82,000 - 137,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Paid time off

Benefits package (401K, medical, etc.)

Training opportunities

Company vehicle

Safety culture

Job summary

Johnson Controls is seeking a seasoned Fire Program Manager to lead enterprise fire protection programs across strategic accounts. You will oversee inspections, testing, preventive maintenance, remediation, and capital projects while aligning customer requirements with contractual commitments.

The role emphasizes governance, reporting, and proactive risk management across multiple locations, with a focus on safety, compliance, and customer satisfaction in a dynamic enterprise environment.

Qualifications

• BA/BS required in business, engineering, construction management, fire protection or PM.
• 5+ years in program management, operations, or fire protection related roles.
• Experience leading customer-facing programs involving fire alarm, fire suppression, inspection or construction.

Responsibilities

• Lead enterprise fire protection programs across Strategic Accounts, including inspections, testing, maintenance, remediation and capital projects.
• Build trusted advisor relationships with facilities, safety, procurement and operations leaders.
• Develop governance, dashboards and reports; manage risks, budgets and timelines.

Skills

Program management

Stakeholder engagement

Fire protection knowledge

Cross-functional leadership

Executive communication

Education

Bachelor's degree in Business/Engineering/Construction Management/Fire Protection/PM

Tools

Smartsheet

Power BI

Salesforce

ServiceMax

Corrigo

Microsoft Project

Job description

Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive salary and Bonus
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• With outstanding resources encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle

Check us out: A Day in a Life at Johnson Controls https://youtu.be/pdZMNrDJviY

What You Will Do

Program Leadership & Delivery

Lead execution and governance of enterprise fire protection programs across assigned Strategic Accounts. Manage portfolios consisting of inspections, testing, preventive maintenance, corrective service work, deficiency remediation, and capital projects. Develop and maintain integrated program plans that align customer requirements, branch execution, and contractual commitments. Coordinate fire-related initiatives across multiple customer locations, business units, and Johnson Controls branches. Ensure consistent execution of customer standards, contractual obligations, and service level agreements. Drive program performance against key operational, financial, and customer satisfaction metrics.

Customer Relationship Management

Serve as the primary Fire Program Manager for assigned Strategic Accounts. Build trusted advisor relationships with customer facilities, safety, compliance, procurement, real estate, and operations leaders. Lead customer governance meetings, program reviews, and executive business reviews. Communicate program status, risks, compliance concerns, performance trends, and strategic recommendations. Align customer objectives with Johnson Controls operational capabilities. Identify opportunities for service growth, compliance improvements, and capital investments.

Fire Compliance & Regulatory Management

Monitor program execution to support compliance with applicable fire and life safety regulations, codes, and standards. Partner with operations and technical teams to address deficiencies, violations, and compliance risks. Coordinate inspection, testing, and maintenance activities in accordance with contractual and regulatory requirements. Ensure documentation, inspection records, and compliance reporting are accurate and delivered on time. Escalate compliance concerns that may impact customer operations, safety, or contractual obligations. Support customer initiatives focused on life safety risk reduction and regulatory readiness.

Program Governance & Reporting

Establish and maintain governance processes for assigned fire programs. Develop executive dashboards, scorecards, reports, and business reviews. Maintain program documentation including RAID logs, action registers, financial forecasts, project schedules, compliance trackers, service performance metrics, and executive summaries. Provide regular reporting on program health, compliance status, operational performance, and customer satisfaction. Ensure adherence to Strategic Accounts program management standards and governance requirements.

Risk, Issue & Escalation Management

Own identification, assessment, mitigation, and escalation of program risks and issues. Develop corrective action plans for operational, compliance, financial, and customer-related challenges. Monitor dependencies affecting inspections, service delivery, deficiency remediation, and capital project execution. Facilitate issue resolution across operations, engineering, subcontractors, and customer stakeholders. Lead recovery planning for underperforming programs and high-risk customer situations. Escalate critical issues with clear impact assessments and recommended actions.

Financial & Commercial Management

Manage program financial performance, including revenue forecasts, backlog management, budget tracking, and margin performance. Monitor inspection, service, project, and deficiency remediation revenue streams. Track purchase orders, invoicing activities, contract obligations, and financial forecasts. Identify revenue risks and growth opportunities across assigned accounts. Support contract renewals, amendments, and account expansion initiatives. Ensure alignment between program execution and contractual commitments.

Operational Coordination

Coordinate activities among branch managers, operations leaders, service managers, technicians, inspectors, sales teams, and engineering resources. Monitor performance across multiple locations to ensure consistent service delivery. Facilitate resource planning and workload balancing to meet customer commitments. Drive accountability for action items and operational performance. Ensure accuracy of data within enterprise service, project, and portfolio management systems.

Continuous Improvement

Lead lessons learned and continuous improvement initiatives across Strategic Accounts. Identify opportunities to improve operational efficiency, reporting, compliance management, and customer experience. Drive standardization of fire program management practices. Support implementation of digital tools, automation, dashboards, and reporting solutions. Contribute to portfolio-level initiatives focused on operational excellence, customer retention, and business growth.

What We Look For

• Required Bachelor's degree in Business, Engineering, Construction Management, Fire Protection, Project Management, or a related field.
• 5+ years of experience in program management, project management, operations management, or the fire protection industry.
• Experience leading customer-facing programs involving fire alarm, fire suppression, inspection, service, or construction activities.
• Experience managing multiple stakeholders across operations, sales, finance, and technical teams.
• Strong knowledge of project delivery, governance, risk management, and customer relationship management.
• Demonstrated ability to lead cross-functional teams and influence stakeholders in a matrixed environment.
• Strong executive communication, presentation, and customer relationship management skills.
• Proven ability to manage risk, drive issue resolution, and lead complex customer-facing programs.

Preferred Qualifications

• PMP (Project Management Professional) certification.
• Experience supporting national or enterprise Strategic Accounts.
• Experience with fire alarm systems, fire suppression systems, inspection programs, or life safety compliance programs.
• Knowledge of NFPA standards, fire and life safety regulations, and inspection processes.
• Experience with Smartsheet, Power BI, Salesforce, ServiceMax, Corrigo, Microsoft Project, or similar business system

HIRING SALARY RANGE

HIRING SALARY RANGE: $82,000 to $137,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

#LI-Onsite #LI-NC1 Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.