Senior Field Technician - 911 PSAP & On-Site Support

COMTECH TELECOMMUNICATIONS; Greenwood (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

COMTECH TELECOMMUNICATIONS in Greenwood, SC is seeking a Field Technician Support II to provide hands-on technical support for Public Service Answering Points (PSAPs) across South Carolina. The role requires 3–5 years of IP networking experience and familiarity with Windows, Linux, and virtualization.

You will install, configure, and test networking gear, supervise subcontractors on-site, and coordinate with the Network Operations Center to resolve field issues.

Qualifications

• 3–5 years of experience installing, configuring and testing IP networking equipment.
• Proficient in Windows and Linux; server virtualization experience.
• Experience with carrier circuits and telecom providers.
• Familiar with legacy POTS/analog and modern VoIP/SIP in hybrid environments.
• Owns a personal vehicle; mileage reimbursed.

Responsibilities

• Troubleshoot and repair PSAP field issues on-site, in coordination with NOC.
• Provide on-call coverage during weeknights and weekends.
• Perform on-site preventive maintenance for workstations, servers and equipment.
• Support deployment of new PSAP sites and moves forming part of NG911.
• Coordinate with subcontractors and participate in construction meetings.
• Lead on-site technical activities and supervise subcontractor personnel.
• Install, configure and test routers, switches, PDUs, Windows workstations, IP phones and telephony converters.
• Update project status in ticketing system and maintain inventory.

Skills

IP networking

Windows/Linux

VoIP/SIP

On-site support

Education

Associate degree in IT/Networking

Tools

Cisco routing

Job description

COMTECH TELECOMMUNICATIONS in Greenwood, SC is seeking a Field Technician Support II to provide hands-on technical support for Public Service Answering Points (PSAPs) across South Carolina. The role requires 3–5 years of IP networking experience and familiarity with Windows, Linux, and virtualization.

You will install, configure, and test networking gear, supervise subcontractors on-site, and coordinate with the Network Operations Center to resolve field issues.