Field Technician Support II

Comtech Telecommunications Corp.; Greenwood (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Comtech Telecommunications Corp. is seeking a Field Technician Support II in Greenwood, SC to provide on-site technical support for PSAP infrastructure and Next Generation 911 deployments.

You will install, configure, and test networking gear and workstations, coordinate with contractors, and lead onsite teams during site moves. The role requires 3–5 years in IP networking and a willingness to work nights and weekends.

Qualifications

• 3-5 years of related experience in installation, configuration, and testing of IP networking equipment and systems.
• Familiarity with Windows, Linux, server virtualization; Cisco routing/switching preferred.
• Experience with carrier circuits, demarcation points, and telecom providers.
• Understanding of both legacy telephony (POTS/analog) and modern VoIP/SIP-based systems.

Responsibilities

• Resolve field operational issues in the PSAP network by on-site visits; coordinate with Network Operations Center.
• Provide on-call coverage during weekday nights and weekends.
• Perform on-site preventive maintenance of workstations, servers, and equipment.
• Support deployment of new PSAP sites and moves as part of Next Generation 911.
• Coordinate with subcontractors and participate in construction meetings with general contractors.
• Function as technical lead on-site and supervise subcontractor personnel during PSAP deployments/moves.
• Install, configure, and test routers, switches, PDUs, Windows workstations, IP phones, and IP-to-serial converters.
• Provide timely project status updates and maintain web-based ticketing logs.
• Maintain inventory and spare equipment stock.
• Participate in special projects as required.

Skills

IP networking

Troubleshooting

Windows

Linux

On-site support

Equipment installation

Education

Associate degree in technical field

Job description

Job Title: Field Technician Support II

Reports To: Supervisor, Field Operations

Department: Operations Engineering

Revision Date: 8/27/2026

FLSA: Non-Exempt

Location: Greenwood, SC Preferred

Level: S2

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Purpose

The South Carolina (NG) 911 team is seeking Field Technician Support II to provide technical support to Public Service Answering Points (PSAP) in South Carolina. This role is critical to maintaining reliable emergency communications infrastructure and ensuring uninterrupted 911 service for communities across South Carolina.

Responsibilities

• Resolve operational issues in the field in coordination with the Network Operations Center by going on-site to PSAPs for technical support, troubleshooting and repair; escalating issues as needed.
• Provide on-call coverage (weekday nights and all day on weekends).
• Perform on-site preventive maintenance tasks (cleaning, inspections, and repair) for all workstations, servers, and equipment as scheduled.
• Support the deployment of new customer sites (PSAPs) as well as move/changes of existing PSAPs that form part of the Next Generation 911 system.
• Coordination with subcontractors.
• Participation in construction meetings with general contractors and representatives of the customer.
• Function as the technical lead on-site and supervise subcontractor personnel during PSAP site deployments/moves.
• Perform the installation, configuration, and testing of various electronic equipment according to the established checklists and procedures (equipment includes routers/switches, managed PDUs (Power Distribution Unit), Windows workstations, IP telephones, IP to serial converters, among others).
• Provide timely and accurate project status updates to the management team and the customer
• Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work).
• Maintain inventory and spare equipment stock.
• Participate in special projects as required.

Requirements

• 3-5 years of related experience in the installation, configuration, and testing of IP networking equipment and systems.
• Effective communication skills.
• Familiarity with Windows, Linux, server virtualization, Cisco routing/switching preferred.
• Experience working with carrier circuits, demarcation points, and telecom providers
• Understanding of both legacy telephony (POTS/analog) and modern VoIP/SIP-based systems, and how they interoperate in hybrid environments
• The work is typically performed at customer site locations, which requires proper safety precautions.
• Work requires some physical effort in the handling of materials, boxes, or equipment.
• Occasional overtime may be required as needed to support on-call or other business needs.
• Personal vehicle is required; company pays mileage based on IRS published rates.

Education

• Associate level in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work experience.

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.