Senior Field Support Engineer - Semiconductors (Global)

Onto Innovation; Wilmington (MA); On-site; USD 83,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

PTO

401(k) with employer match

Employee Stock Purchase Program (ESPP)

Wellness initiatives

Job summary

Onto Innovation in Wilmington, Massachusetts is seeking a Technical Product Support Engineer to provide expert hardware support for semiconductor tools and collaborate with customers on action plans. The role involves training Field Service Engineers and contributing to product development through field feedback.

The candidate should have 5+ years of field support experience, a BS in electronics or equivalent, ability to travel up to 40% domestically and internationally, and strong communication

Qualifications

• Proficient with Microsoft Office and general PC troubleshooting.
• Willing to travel domestically and internationally; valid visa or entry permission.
• Minimum 5 years of field support service experience.
• BS in electronics or equivalent military technical background.
• Excellent verbal and written communication skills.

Responsibilities

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
• Provide on the job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support of documentation development and qualification criteria during New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Must be able to remain in a stationary position for lengthy periods of time
• Constantly positions self to access serviceable areas in a cleanroom environment
• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Skills

Microsoft Office

Troubleshooting

Verbal & written communication

Travel ability

Education

BS in electronics or equivalent

Job description

Onto Innovation in Wilmington, Massachusetts is seeking a Technical Product Support Engineer to provide expert hardware support for semiconductor tools and collaborate with customers on action plans. The role involves training Field Service Engineers and contributing to product development through field feedback.

The candidate should have 5+ years of field support experience, a BS in electronics or equivalent, ability to travel up to 40% domestically and internationally, and strong communication