Technical Support Engineer - Semiconductors & Field Ops

Onto-Innovation; Wilmington (MA); On-site; USD 83,000 - 125,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life and disability insurance

Paid time off

401(k) with employer match

Employee Stock Purchase Program (ESPP)

Wellness initiatives

Job summary

Onto Innovation seeks a Technical Product Support Engineer to deliver expert hardware support for its semiconductor tools, communicating plans of action and results to customers and internal teams. The role emphasizes field service collaboration, documentation, and product improvement.

The ideal candidate has 5+ years in field support, can travel up to 40%, and holds a BS in electronics or equivalent experience, with strong communication skills and visa/entry permission for travel.

Qualifications

• 5+ years of experience in Field Support Service or equivalent.
• Willingness and ability to travel domestically and internationally (40% travel).
• BS in electronics discipline or equivalent military technical experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites.
• Develop and effectively communicate with internal and external customers on plans of action and results.
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers.
• Provide on the job training to Field Service Engineers.
• Provide Field Service input to New Product Development through design reviews and testing.
• Support documentation development and qualification criteria during New Product Introduction.

Skills

Troubleshooting

Verbal & written communication

Customer support

Field service

Technical documentation

Education

BS in electronics

Tools

Microsoft Office

Job description

Onto Innovation seeks a Technical Product Support Engineer to deliver expert hardware support for its semiconductor tools, communicating plans of action and results to customers and internal teams. The role emphasizes field service collaboration, documentation, and product improvement.

The ideal candidate has 5+ years in field support, can travel up to 40%, and holds a BS in electronics or equivalent experience, with strong communication skills and visa/entry permission for travel.