Senior Technical Support Engineer, Semiconductor Tools

Onto Innovation; Milpitas (CA); On-site; USD 86,000 - 128,000; Full time

Benefits offered by this job

401(k) match

Employee Stock Purchase Program (ESPP)

Wellness initiatives

Job summary

Onto Innovation in Milpitas, CA, is seeking a Technical Product Support Engineer to deliver expert hardware support for our semiconductor tools, remotely or on-site at customer sites. You will articulate actions and results to customers and collaborate with design engineers to improve products.

The ideal candidate has 5+ years in field support, a strong troubleshooting background, and outstanding verbal and written communication.

Qualifications

• Proficient in Microsoft Office products.
• Strong troubleshooting background with PCs.
• Willing to travel 50% domestically and internationally; visa required.
• Minimum 5 years in Field Support Service.
• BS in electronics or equivalent military experience.
• Excellent verbal and written communication skills.

Responsibilities

• Provide expert hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites
• Develop and effectively communicate with internal and external customers on plans of action and results
• Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers
• Provide on the job training to Field Service Engineers
• Provide Field Service input to New Product Development through design reviews and testing
• Provide support of documentation development and qualification criteria during New Product Introduction
• Provide occasional support of field service activities in a field service engineer capacity
• Must be able to remain in a stationary position for lengthy periods of time
• Constantly positions self to access serviceable areas in a cleanroom environment
• Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment

Skills

Microsoft Office

Troubleshooting

Communication

Education

BS in electronics

Military technical experience

Job description

Onto Innovation in Milpitas, CA, is seeking a Technical Product Support Engineer to deliver expert hardware support for our semiconductor tools, remotely or on-site at customer sites. You will articulate actions and results to customers and collaborate with design engineers to improve products.

The ideal candidate has 5+ years in field support, a strong troubleshooting background, and outstanding verbal and written communication.