Senior Field Service Engineer - Semiconductor Equipment

Applied Materials; Billerica (MA); On-site; USD 51,000 - 71,000; Full time

Benefits offered by this job

Relocation assistance

Bonus and stock programs

Comprehensive benefits

Job summary

Applied Materials is seeking a Field Service Engineer to install, maintain, and upgrade customer equipment at client sites in the greater Boston area. You will diagnose issues using digital analytics and coordinate with Senior Engineers to resolve complex problems while ensuring strong customer satisfaction.

The role requires 4–7 years in semiconductor equipment support, a clean-room capable mindset, and travel up to 50%. A associate degree or equivalent is required, with a bachelor’s preferred.

Qualifications

• Completion of an Associate degree, military technical training, field service experience, or trade certification (Bachelor’s degree preferred)
• 4-7 years of work experience in semiconductor industry or other equipment support industry
• Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
• Must be able to work in a clean-room environment
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Responsibilities

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
• Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems.
• Coordinate with factory personnel and internal technical resources to complete customer-required activities and system support.
• Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management.
• Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence.
• Train, mentor, and provide technical guidance to junior Field Service Engineers (Customer Engineers).

Skills

Communication skills

Adaptability

Education

Associate degree or equivalent

Bachelor’s degree preferred

Tools

Digital multimeters

Vacuum/plasma/chemical equipment

PVD/Plating systems

Job description

Applied Materials is seeking a Field Service Engineer to install, maintain, and upgrade customer equipment at client sites in the greater Boston area. You will diagnose issues using digital analytics and coordinate with Senior Engineers to resolve complex problems while ensuring strong customer satisfaction.

The role requires 4–7 years in semiconductor equipment support, a clean-room capable mindset, and travel up to 50%. A associate degree or equivalent is required, with a bachelor’s preferred.