Senior Field Support Engineer – AI Data Platform

Drive Capital; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Drive Capital is seeking a Customer Support Engineer to join VAST Data’s team in Dallas. This role involves resolving technical issues, maintaining customer relationships, and ensuring satisfaction through hands-on support.

Successful candidates will have over 5 years of experience with storage solutions and strong Linux skills. This full-time position includes opportunities for growth within a rapidly expanding organization.

Qualifications

• 5+ years in customer-facing, pre-sale/post-sale roles with complex storage solutions.
• Strong understanding of enterprise IT infrastructure and networking.
• Experience with Linux OS and network troubleshooting.

Responsibilities

• Build strong customer relationships through technical excellence.
• Respond to and resolve technical support issues promptly.
• Perform field services including installations and upgrades.

Skills

Customer-facing experience

Linux system administration

Networking knowledge

Scripting (bash)

File systems knowledge

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

Drive Capital is seeking a Customer Support Engineer to join VAST Data’s team in Dallas. This role involves resolving technical issues, maintaining customer relationships, and ensuring satisfaction through hands-on support.

Successful candidates will have over 5 years of experience with storage solutions and strong Linux skills. This full-time position includes opportunities for growth within a rapidly expanding organization.