Onsite Resident Customer Support Engineer – Data Storage

Drive Capital; Town of Texas (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

VAST Data in Dallas, TX is seeking a Resident Customer Support Engineer to be a product expert, handling daily operations, escalations, and direct customer engagement at the site.

You will perform installations, upgrades, and field maintenance, participate in regular reviews, and collaborate with engineering to resolve issues and suggest feature requests. This role requires travel up to 20% and onsite presence.

Qualifications

• 5+ years in customer-facing roles with storage solutions.
• Strong Linux admin and networking skills.
• Willingness to travel up to 20%.

Responsibilities

• Handle daily support operations and escalations.
• Consult on pre-sales and technical sales activities.
• Installations, upgrades, and field maintenance at customer sites.
• Lead monthly/quarterly customer reviews.
• Collaborate with engineering on bugs and feature requests.

Skills

Customer facing

Linux administration

Networking

Bash scripting

Travel readiness

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

VAST Data in Dallas, TX is seeking a Resident Customer Support Engineer to be a product expert, handling daily operations, escalations, and direct customer engagement at the site.

You will perform installations, upgrades, and field maintenance, participate in regular reviews, and collaborate with engineering to resolve issues and suggest feature requests. This role requires travel up to 20% and onsite presence.