Senior Customer Support Engineer – AI Data Infrastructure

VAST Data; San Jose (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

VAST Data in San Jose is looking for a Customer Support Engineer to join their dynamic team. The position requires building strong customer relationships, responding to technical support issues, and managing installations and upgrades.

With over 5 years of experience in complex storage solutions, candidates should have extensive knowledge in the enterprise IT infrastructure and networking. This role includes opportunities for growth as VAST Data revolutionizes the data management landscape.

Qualifications

• 5+ years of experience in customer‑facing, pre‑sale/post‑sale positions with complex storage solutions.
• Extensive knowledge of enterprise IT infrastructure and storage space.
• Good understanding of networking and troubleshooting.

Responsibilities

• Build trusted customer relationships based on technical excellence.
• Respond to technical support issues quickly.
• Perform and support installations, upgrades, and break‑fix services.

Skills

Customer-facing experience

Technical Support

Linux system administration

Networking knowledge

Bash scripting

File systems and scale‑out NAS implementation

Business communication skills

Education

MS or B.Sc. in CS, CE, EE or related fields

Job description

VAST Data in San Jose is looking for a Customer Support Engineer to join their dynamic team. The position requires building strong customer relationships, responding to technical support issues, and managing installations and upgrades.

With over 5 years of experience in complex storage solutions, candidates should have extensive knowledge in the enterprise IT infrastructure and networking. This role includes opportunities for growth as VAST Data revolutionizes the data management landscape.