Senior Customer Support Engineer - AI Data Platform

Drive Capital; Utah; On-site; USD 85,000 - 105,000; Full time

Job summary

Drive Capital is hiring a Customer Support Engineer in Utah. This role demands a customer-first mindset and involves resolving technical issues while supporting product adoption of VAST Data’s storage solutions. Candidates should have over 5 years of experience with advanced knowledge in enterprise IT, Linux systems, and networking. The position requires excellent communication skills and a commitment to customer satisfaction, alongside a willingness to travel 20% of the time.

Qualifications

• 5+ years of experience in customer-facing, pre-sales/post-sales positions with complex storage solutions.
• Knowledge and working experience in Linux system administration and configurations.
• Ability to troubleshoot networking issues.

Responsibilities

• Build trusted customer relationships and respond quickly to technical support issues.
• Perform and support field services for installations, upgrades, and break-fix activities.
• Manage workload to balance KPIs with customer satisfaction.

Skills

Customer-facing experience

Linux system administration

Networking troubleshooting

Bash scripting

File systems and scale-out NAS

Excellent communication skills

Education

MS or B.Sc. in CS, CE, EE or related fields

Tools

Linux OS

Job description

Drive Capital is hiring a Customer Support Engineer in Utah. This role demands a customer-first mindset and involves resolving technical issues while supporting product adoption of VAST Data’s storage solutions. Candidates should have over 5 years of experience with advanced knowledge in enterprise IT, Linux systems, and networking. The position requires excellent communication skills and a commitment to customer satisfaction, alongside a willingness to travel 20% of the time.