Senior Field Service Technician & Specialist Lead

RiseMe; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

401K plan

Tuition assistance

Job summary

Ricoh is seeking a Senior Field Service Technician to service and repair a core set of office products at customer sites, primarily within a defined geographic area. The role includes potential Team Lead/Coordinator duties and requires one Industry Certification.

Field responsibilities include territory and inventory management, high-level diagnostics, and delivering expert support to other technicians. Travel and performance targets are integral to the role.

Qualifications

• High-level technical skills typically gained through completion of technical school.
• 3+ years of related field service experience, including a minimum of 2 years as a Technology Service Consultant I.
• Requires 1 Industry Certification and sustained performance.

Responsibilities

• Serves as a specialist in servicing and repairing core office products.
• Manages territory, inventory, and customer relationships.
• Provides 2nd level technical support to other technicians.

Skills

Electro-mechanical

Electronics

Territory management

Customer service

Education

Technical school

Job description

Ricoh is seeking a Senior Field Service Technician to service and repair a core set of office products at customer sites, primarily within a defined geographic area. The role includes potential Team Lead/Coordinator duties and requires one Industry Certification.

Field responsibilities include territory and inventory management, high-level diagnostics, and delivering expert support to other technicians. Travel and performance targets are integral to the role.