Field Service Technician II: Client-Focused Tech

Ricoh Americas Corporation; Baton Rouge (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

401K

Tuition assistance

Paid vacation

HSA

Job summary

Ricoh Americas Corporation seeks a Field Service Technician II to service and repair Ricoh devices at customer sites within a defined region. You will diagnose problems, install and retrofit equipment, and train customers on printing functions.

The role requires journeyman level technical knowledge and 2+ years of related experience, plus a valid driver’s license and willingness to travel extensively. Strong customer service and collaboration with sales are essential.

Qualifications

• Requires journeyman level technical knowledge from technical school or equivalent.
• Typically 2+ years of related field experience.
• Valid state driver’s license and auto insurance per company policy.

Responsibilities

• Achieves expected productivity levels within workload and experience level.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Acts on revenue opportunities through supply leads, contract sales, and install/upgrades.

Skills

Territory management

Customer service

Diagnostics & repair

IP setup & printing

Digital literacy

Education

Journeyman level technical knowledge

2+ years related experience

Valid driver's license

Tools

PC software literacy

Job description

Ricoh Americas Corporation seeks a Field Service Technician II to service and repair Ricoh devices at customer sites within a defined region. You will diagnose problems, install and retrofit equipment, and train customers on printing functions.

The role requires journeyman level technical knowledge and 2+ years of related experience, plus a valid driver’s license and willingness to travel extensively. Strong customer service and collaboration with sales are essential.