Field Service Tech: Repair, Install & Optimize Equipment

Ricoh Americas Corporation; Addison (IL); On-site; USD 34,000 - 41,000; Full time

Job summary

Ricoh Americas Corporation seeks a Senior Field Representative to service and train on Ricoh business support offerings in Illinois. The role emphasizes independent work on product solutions, customer training, and on-site equipment optimization.

You’ll maintain logs, manage schedules, and support sales by expanding usage of Ricoh services. The position requires a state driver's license, basic technical skills, and the ability to travel.

Qualifications

• Requires valid state driver's license and insurance coverage.
• Requires high school diploma; basic computer/electronics/networking experience desired.
• Meets Tech Services Training Role Inventory and Certification Program requirements.
• Follow certification requirement document linked in posting.

Responsibilities

• Performs product specialist services including configuring, installing, troubleshooting, and training.
• Performs full range of product repair, training, equipment observation, and problem solving.
• Seeks opportunities to increase utilization of Ricoh equipment and services.
• Assembles and shares expertise on products and equipment operations.
• Acts as a resource for others when solutions are required.
• Maintains productive relationships with customers and Ricoh personnel.
• Manages own time and workload according to procedures.
• Completes administrative tasks accurately and timely.
• Records time and activity via proper tracking system.
• Maintains car stock and on-site inventory as assigned.
• Achieves productivity and participates in Ricoh Extra Value programs.

Skills

Goal oriented

Multi-tasking

Verbal communication

Confidential handling

Education

High school diploma

Valid driver's license

Tech training / certification program

Tools

Microsoft Office

Job description

Ricoh Americas Corporation seeks a Senior Field Representative to service and train on Ricoh business support offerings in Illinois. The role emphasizes independent work on product solutions, customer training, and on-site equipment optimization.

You’ll maintain logs, manage schedules, and support sales by expanding usage of Ricoh services. The position requires a state driver's license, basic technical skills, and the ability to travel.