Field Services Tech II: Elite Tech Support & Travel

Ricoh Americas Corporation; New Orleans (LA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, life, and disability

401K with company match

HSA and FSA options

Tuition assistance

Paid vacation and holidays

Job summary

Ricoh Americas Corporation is seeking a Field Service Technician II to service and repair Ricoh equipment at customer locations within a defined territory. The role requires troubleshooting, installation of basic connected devices, and training customers on printing functions.

The ideal candidate has technical school background and 2+ years in the field, with strong customer service and communication skills. Extensive travel and a valid driver’s license are required.

Qualifications

• Requires journeyman level technical knowledge typically gained through completion of technical school.
• Requires 2+ years of related field experience.
• Valid state driver’s license with adequate auto insurance as travel is extensive.

Responsibilities

• Achieves expected productivity levels for the assigned workload and experience.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Drives revenue opportunities through leads and contract opportunities.

Skills

Electrical knowledge

Digital literacy

Interpersonal communication

Customer service

Technical manuals reading

PC software

Education

Technical school program

Tools

PC software

Job description

Ricoh Americas Corporation is seeking a Field Service Technician II to service and repair Ricoh equipment at customer locations within a defined territory. The role requires troubleshooting, installation of basic connected devices, and training customers on printing functions.

The ideal candidate has technical school background and 2+ years in the field, with strong customer service and communication skills. Extensive travel and a valid driver’s license are required.