Senior Field Service Technician - Remote (US West)

Merck & Co.; Phoenix (AZ); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401k

Paid Time Off

Job summary

Fujifilm North America Corporation is seeking a Field Service Technician - Level 4 for the Western US region. The role demands SME knowledge of a product line, leadership of other technicians, and travel across the United States, with remote support options within the Western region.

The position emphasizes hands-on installations, problem solving, and developing solutions for complex service issues, including training and collaboration with regional teams.

Qualifications

• High School diploma or GED equivalent.
• 8+ years of field service experience with toner-based production equipment.
• Two-year electronics or mechanical engineering degree or equivalent in field experience.
• Extensive knowledge of electronics.
• Proficient in Microsoft Office applications.
• Requires a valid state driver’s license and passport.

Responsibilities

• Coach and mentor internal and partner technicians as SME for the product line.
• Leads team in special projects requiring technical expertise.
• Provide remote and on-site support and repair to customers in Mexico, North and South America.
• Develop strong working relationships with customers.
• Conduct technical training classes for technicians.

Skills

Field service experience

Communication skills

Computer skills

Driver's license

Willingness to travel

MS Office

8+ years field service

Education

High School diploma or GED

Two-year electronics or mechanical engineering degree

Job description

Fujifilm North America Corporation is seeking a Field Service Technician - Level 4 for the Western US region. The role demands SME knowledge of a product line, leadership of other technicians, and travel across the United States, with remote support options within the Western region.

The position emphasizes hands-on installations, problem solving, and developing solutions for complex service issues, including training and collaboration with regional teams.