Senior Field Service Technician: On‑Site Equipment Repair

Canon USA; Irving (TX); Sur place; USD 45 000 - 66 000; Plein temps

Avantages offerts par ce poste

Employee referral bonus

Employee discounts

Dress for Your Day (casual welcome)

Volunteer opportunities

Canon welcome kit

Transportation allowance

Résumé du poste

Canon U.S.A., Inc. is seeking a Field Service Technician to diagnose and repair Canon equipment at customer sites in Irving, Texas. You will troubleshoot mechanical, software, network, and system failures and perform on-site maintenance to meet Canon standards.

You will travel as needed, lift up to 50 pounds, complete PDIF onboarding, and maintain service reports and Canon property. This role emphasizes customer-focused service and teamwork within a dynamic field service environment.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver's license and acceptable driving record necessary)
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsabilités

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups.
• Meet and exceed customer demands by providing efficient, responsive, and accurate maintenance.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Connaissances

Diagnostics

Field service

Troubleshooting

Communication

Formation

HS Diploma or GED

Outils

PDIF training

Description du poste

Canon U.S.A., Inc. is seeking a Field Service Technician to diagnose and repair Canon equipment at customer sites in Irving, Texas. You will troubleshoot mechanical, software, network, and system failures and perform on-site maintenance to meet Canon standards.

You will travel as needed, lift up to 50 pounds, complete PDIF onboarding, and maintain service reports and Canon property. This role emphasizes customer-focused service and teamwork within a dynamic field service environment.