Senior Field Service Technician — HV Diagnostics Lead

Rivian; Tempe (AZ); Hybrid; USD 40,000 - 76,000; Full time

Job summary

Rivian seeks a Senior Field Service Technician to lead complex vehicle repairs and field operations. You will diagnose, mentor, and drive improvements across service centers and remote locations while coordinating with internal teams and customers.

The role emphasizes high-voltage and network diagnostics, tools mastery, and strong leadership to elevate repair quality and efficiency in a fast-paced environment.

Qualifications

• Minimum age 21 years old.
• Valid driver’s license with a clean driving record.
• Willingness to travel to regional locations or production plants.
• Experience with high voltage (HV) systems preferred.
• Leadership or supervisory experience preferred.

Responsibilities

• Advanced Diagnostics & Complex Repairs at service centers and field sites.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Lead, coach and mentor junior technicians.
• Use specialized diagnostic tools to resolve HV and network faults.
• Conduct road tests and drive continuous improvement in repair workflows.
• Oversee parts operations and documentation feedback.
• Engage with customers, suppliers, and internal teams during escalations.

Skills

Advanced Diagnostics

Field Service Leadership

HV Electrical Systems

Remote Troubleshooting

Mentorship & Coaching

Education

High School Diploma or GED

Automotive Repair School Graduate

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout Boxes

Job description

Rivian seeks a Senior Field Service Technician to lead complex vehicle repairs and field operations. You will diagnose, mentor, and drive improvements across service centers and remote locations while coordinating with internal teams and customers.

The role emphasizes high-voltage and network diagnostics, tools mastery, and strong leadership to elevate repair quality and efficiency in a fast-paced environment.