Senior Field Service Technician – HV Diagnostics Lead

VetJobs; Blauvelt (NY); On-site; USD 50,000 - 94,000; Full time

Job summary

Rivian Blauvelt, NY is seeking a Senior Field Service Technician to lead complex vehicle diagnostics and repairs in a fast-paced environment. The role blends on-site center work with field support, remote troubleshooting, and a focus on continuous improvement.

You will mentor junior technicians, manage cross-functional communication, and utilize advanced diagnostic tools to resolve high-voltage and network faults. Travel to remote sites may be required.

Qualifications

• High School Diploma or equivalent.
• Graduation from an automotive repair school or vocational program.
• Valid driver’s license with clean record.
• Ability to travel to regional locations or production plants as needed.
• Proficient in Windows/Mac environments and repair documentation systems.
• Lift up to 50 lbs and physical tasks as needed.
• State mechanic certifications where required by jurisdiction.

Responsibilities

• Advanced Diagnostics & Complex Repairs: bumper-to-bumper diagnostics and repairs in service centers and field settings.
• Technical Support & Remote Troubleshooting: provide high-level diagnostic guidance and remote diagnostics.
• Leadership & Mentorship: coach and train junior technicians and foster collaboration.
• Advanced Tools & Methodologies: use diagnostic tools to resolve complex faults.
• Quality & Process Standardization: road tests, continuous improvement across workflows.
• Parts Operations & Systems: oversee ordering, receiving, inventory, and billing.
• Documentation & Technical Feedback: create documentation and provide root-cause analysis.
• Customer & Cross-Functional Engagement: engage with customers and internal teams during escalations.

Skills

Automotive repair

High Voltage systems

Leadership

Continuous improvement

Diagnostics

Education

High School Diploma

Automotive repair school

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian Blauvelt, NY is seeking a Senior Field Service Technician to lead complex vehicle diagnostics and repairs in a fast-paced environment. The role blends on-site center work with field support, remote troubleshooting, and a focus on continuous improvement.

You will mentor junior technicians, manage cross-functional communication, and utilize advanced diagnostic tools to resolve high-voltage and network faults. Travel to remote sites may be required.