Senior Field Service Technician – EV Diagnostics & Lead

Rivian; Cleveland (OH); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

Life insurance

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader in complex vehicle repairs and field operations. The role involves hybrid field-site work with potential travel to remote locations and production plants, driving continuous improvement and mentoring junior staff.

The candidate will handle advanced diagnostics, high voltage systems, and cross-functional collaboration, ensuring high repair quality and standardized processes across service

Qualifications

• High School Diploma, GED, or equivalent preferred.
• Graduation from an automotive repair program preferred.
• 5–8+ years automotive repair experience with bumper-to-bumper diagnostics preferred.
• 3–8+ years working on High Voltage (HV) systems requested.
• Experience in leadership or supervision preferred.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections in service centers and field settings.
• Provide high-level diagnostic guidance to field teams and perform remote diagnostics when possible.
• Coach, mentor, and train junior technicians and foster cross-functional collaboration.
• Utilize specialized diagnostic tools to resolve complex electrical, HV, and network faults.
• Oversee parts operations including ordering, receiving, inventory, and billing.
• Produce high-quality documentation and provide root-cause analysis and feedback.

Skills

HV systems

LV electronics

Chassis & drivability

HVAC systems

ADAS calibration

Diagnostics leadership

Education

High School Diploma or GED

Automotive repair school credential

Tools

PICO-Scope

PCAN

Kavaser Memorator

breakout boxes

Job description

Rivian is seeking an experienced Senior Field Service Technician to act as a technical expert and leader in complex vehicle repairs and field operations. The role involves hybrid field-site work with potential travel to remote locations and production plants, driving continuous improvement and mentoring junior staff.

The candidate will handle advanced diagnostics, high voltage systems, and cross-functional collaboration, ensuring high repair quality and standardized processes across service