Senior Field Service Technician – Data Center Cooling

Nortek Data Center Cooling; Mississippi; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

STD

LTD

FSA

HAS

401(k) Plan with company contributions

Job summary

Nortek Data Center Cooling is seeking a Field Service Technician to service and support our data center cooling systems across the U.S. You will handle warranty issues, provide technical guidance, and work with external sales reps to keep customers satisfied.

The role requires hands-on electrical and mechanical skills, strong problem-solving abilities, and the ability to communicate effectively with customers and engineering teams.

Qualifications

• High school diploma or equivalent.
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred.
• Ability to travel ~85% of the time to various job sites for commissioning and warranty work.
• Superior analytical skills and attention to detail.
• Ability to read and interpret blueprints, plans, and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Skills

Customer service

Blueprint reading

Troubleshooting

Independent work

Safety compliance

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Nortek Data Center Cooling is seeking a Field Service Technician to service and support our data center cooling systems across the U.S. You will handle warranty issues, provide technical guidance, and work with external sales reps to keep customers satisfied.

The role requires hands-on electrical and mechanical skills, strong problem-solving abilities, and the ability to communicate effectively with customers and engineering teams.