Data Center Cooling Field Service Technician

Nortek Air Solutions, LLC; Town of Texas (WI); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Air-conditioned environment

Benefits start day one

401(k) match

First-year vacation

Job summary

Nortek Data Center Cooling is seeking a Service Technician – Data Center Service to diagnose, repair, and service mechanical and electrical equipment for our data center projects and warranty work. You will review work orders, consult with engineering, and provide superior customer service while coordinating with outside technicians and contractors.

The role requires 3–5 years of electromechanical experience, travel about 85%, and the ability to read schematics and blueprints.

Qualifications

• High school diploma or equivalent.
• Three to five years’ experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred.
• Ability to travel ~85% of the time to various job sites for commissioning and warranty work.
• Superior analytical skills and attention to detail.
• Ability to read and interpret blueprints, plans, and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.
• Preferred Trade/technical school or certification a plus.
• Product experience with industrial HVAC equipment or similar electromechanical products preferred.
• Strong experience in Microsoft Excel and Word

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company.
• This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Skills

Customer service

Reading blueprints

Attention to detail

Blueprint interpretation

Problem-solving

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Nortek Data Center Cooling is seeking a Service Technician – Data Center Service to diagnose, repair, and service mechanical and electrical equipment for our data center projects and warranty work. You will review work orders, consult with engineering, and provide superior customer service while coordinating with outside technicians and contractors.

The role requires 3–5 years of electromechanical experience, travel about 85%, and the ability to read schematics and blueprints.