Field Service Technician II — Data Center Cooling Pro

Nortek; Arkansas; Remote; USD 52,000 - 76,000; Full time

Job summary

Nortek Data Center Cooling seeks a Service Technician – Data Center Service to handle warranty-related service issues on our Datacenter product line. You will provide service, guidance and technical expertise to end users and outside sales representatives.

Expect to travel frequently to job sites for commissioning and warranty work, reviewing plans and specifications, and coordinating with engineers and contractors to minimize downtime and keep customers satisfied.

Qualifications

• High school diploma or equivalent.
• Three to five years' experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience preferred.
• Ability to travel ~85% of the time to various job sites for commissioning and warranty work.
• Superior analytical skills and attention to detail.
• Ability to read and interpret blueprints, plans, and manuals.
• Ability to stay on project through root cause analysis.
• Excellent customer service skills with desire to exceed internal and external customer expectations.
• Ability to work independently in a timely manner, ensuring job is completed correctly with outside technicians and ability to follow up on parts delivery.

Responsibilities

• Commission, repair, and service mechanical and electrical equipment associated with new Data Center Cooling projects.
• Review work orders, blueprints, schematic diagrams and related materials to determine tasks to be performed, tools, equipment, and parts needed for installation or repair.
• Demonstrate experience in managing challenging jobs with the objective to mitigate the impact on customer’s building/experience while also minimizing the financial burden on the company. This requires working with multiple entities on a job – building owners, general and mechanical contractors, engineers, and local servicing contractors.
• Consult with engineering and manufacturing personnel to resolve unusual problems in system operation and maintenance.
• Provide superior customer service to both internal and external customers while maintaining a professional appearance and demeanor.
• May advise management regarding customer satisfaction, product performance, and suggestions for product improvements.

Skills

Analytical skills

Customer service

Blueprint reading

Travel readiness

Independent worker

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Nortek Data Center Cooling seeks a Service Technician – Data Center Service to handle warranty-related service issues on our Datacenter product line. You will provide service, guidance and technical expertise to end users and outside sales representatives.

Expect to travel frequently to job sites for commissioning and warranty work, reviewing plans and specifications, and coordinating with engineers and contractors to minimize downtime and keep customers satisfied.