Senior Field Service Technician – CNC & Automation

Okuma America Corporation; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Pension plan

401(k)

Job summary

Okuma America Corporation in Charlotte, NC seeks a Field Service Technician II to deliver advanced troubleshooting, repair, and installation support for Okuma CNC machines and automation systems. You will travel to customer sites to perform installations, retrofits, upgrades, and field service activities while supporting distributors and internal teams.

The role emphasizes diagnosing complex issues, developing technical documentation, and maintaining strong customer relationships to ensure

Qualifications

• High School Diploma or equivalent required.
• Technical training, vocational education, military technical training, or equivalent industry experience preferred.
• Experience troubleshooting and repairing industrial machinery, CNC equipment, automation systems, or related technologies.
• Ability to diagnose and resolve complex mechanical, electrical, software, and control‑related issues.
• Experience providing technical support in a customer‑facing environment.
• Valid driver's license with an insurable driving record.
• Ability and willingness to travel extensively to customer locations as business needs require.

Responsibilities

• Provide advanced troubleshooting, repair, and technical support for Okuma machines, controls, automation systems, and peripheral equipment.
• Travel to customer facilities to perform machine installations, retrofits, upgrades, and corrective service activities.
• Support customers, distributors, and internal teams by diagnosing and resolving technical issues remotely and on‑site.
• Develop technical documentation, repair procedures, and service bulletins that strengthen distributor and customer self‑sufficiency.
• Serve as a trusted technical resource, delivering timely solutions that improve equipment performance, reliability, and customer satisfaction.

Skills

Troubleshooting

CNC controls

Electrical systems

Mechanical systems

Technical writing

Communication

Travel willingness

Education

Associates Degree in Electronics

Tools

Diagnostic tools

FANUC CNC knowledge

Okuma-Howa knowledge

Blueprint reading

Job description

Okuma America Corporation in Charlotte, NC seeks a Field Service Technician II to deliver advanced troubleshooting, repair, and installation support for Okuma CNC machines and automation systems. You will travel to customer sites to perform installations, retrofits, upgrades, and field service activities while supporting distributors and internal teams.

The role emphasizes diagnosing complex issues, developing technical documentation, and maintaining strong customer relationships to ensure