Field Service Technician III

Okuma America Corporation; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Okuma America Corporation is seeking a Field Service Technician Level 2-4 to diagnose and repair a range of Okuma products at customer sites and support installation of high‑tech machines in Charlotte, NC. The role emphasizes root cause analysis, mechanical and electrical troubleshooting, and generating clear trip reports.

Applicants should have an Associate's Degree in Electronics or equivalent, at least 5 years in CNC controls and automation, and strong documentation skills.

Qualifications

• Associate's Degree in Electronics or equivalent experience.
• Minimum of 5 years’ experience in CNC controls, servo systems, PLCs, and automation, plus a strong mechanical background.
• 5 years of prior machine tool experience (Okuma preferred).
• FANUC CNC experience (preferred).
• Prior technical writing experience (preferred).

Responsibilities

• Travel to customer facility to provide troubleshooting and repair support.
• Travel to customer facility for installation of new introductory model equipment.
• Travel to customer facility for installation of retrofits and design improvements.
• Diagnose and help customers with problems by phone or e-mail.
• Generate technical bulletins and repair manuals.
• Adhere to all company policies and safe practices.
• Perform other duties as assigned and explore value-adding opportunities.

Skills

Customer-centric

Team player

Multitasking

Independent

Communication

Troubleshooting

Blueprint reading

Mathematics

Education

Associate's Degree in Electronics

Equivalent experience

Tools

FANUC CNC

Okuma-Howa knowledge

Precision measurement tools

Outlook/Word/Excel

Job description

Job Details

Job Location: Corporate Headquarters - Charlotte, NC 28278

Position Type: Full Time

Education Level: 2 Year Degree

Travel Percentage: Up to 75%

Job Shift: Day

The Field Service Technician Level 2-4 at Okuma America Corporation is responsible for identifying root cause and corrective actions in repairing a variety of Okuma products and installation of high‑tech machines when necessary. Troubleshooting skills include mechanical alignment, hardware, software, peripheral devices and automation. This position will keep management informed of status by providing feedback to distribution, end users and Okuma service management with detailed trip reports. They will also produce technical/how‑to manuals strengthening distribution's ability to solve end‑user problems without Okuma direct support. This position contributes to the accomplishments of the customer service department through resolving complex problems that clearly exceed the scope of distribution's ability.

Essential Job Functions & Responsibilities

• Travel to customer facility to provide troubleshooting and repair support when required
• Travel to customer facility for installation of new introductory model equipment
• Travel to customer facility for installation of retrofits and design improvements
• Diagnose and help customers with problems either on the phone or by e‑mail
• Generate technical bulletins and repair manuals
• Adhere to all company employment policies and safe practices
• Perform other duties as assigned and explore opportunities to add value

Qualifications

Experience / Training / Education

• Associate's Degree in Electronics or equivalent experience
• Minimum of 5 years’ experience in CNC controls, servo systems, PLCs, automation, as well as fundamental mechanical background including precision measurement, machine tool theory, hydraulics, and pneumatics
• 5 years of prior machine tool experience (Okuma preferred)
• FANUC CNC experience (preferred)
• Okuma‑Howa product knowledge (preferred)
• Prior technical writing experience (preferred)

Knowledge / Skills / Abilities

General

• Customer‑centric behavior and great team attitude
• Effectively prioritize and manage multiple responsibilities
• Work independently or as part of a team
• Work in a fast‑paced production environment

Technical

• Proficient in the use of precision measuring/diagnostic equipment, such as laser, ball bar, micrometers, calipers, precision levels, indicators, dynamometers, etc.
• Advanced assembly drawing interpretation
• Strong analytical and troubleshooting skills
• Basic mechanical/electrical skills
• Ability to read blueprints, electrical schematics (a plus)
• Basic use of hand tools and variety of electrical and mechanical devices (precision measuring equipment, multimeters, oscilloscope, cranes, forklifts, etc.)
• Use of basic PC tools, such as Outlook, Word, Excel
• Strong troubleshooting skills

Communication

• Excellent verbal and written communication skills, and exceptional listening skills
• Exceptional ability to speak and write effectively in a business environment
• Exceptional ability to ask necessary questions

Math & Reasoning

• Define problems, collect data, establish facts, and draw valid conclusions
• Strong math skills
• Carry out instructions furnished in written, oral, or diagram form
• Manage multiple projects simultaneously and adapt to change while taking initiative

Physical and Environmental Elements

Physical Demands

• Ability to sit continuously for 1/4 of the normal work shift, and stand, walk, and reach with hands and arms for at least 3/4 of the normal work shift
• Lift and carry, push, or pull up to 70 pounds
• Stoopp, crouch and reach
• Talk or hear continuously
• See clearly to do all work‑related tasks (clear or corrected vision at 20 inches or less)
• Finger dexterity required frequently for over 3/4 of the normal work shift, including operating a phone, computer/electronic equipment, electronic tools, pallet jack, and forklift

Work Environment

• About half of the position’s functions are performed in the office environment with standard equipment and moderate noise levels (computers, printers, fax, copiers, light traffic, phone)
• Other half performed at a customer site or in the Okuma warehouse/showroom; may work in open warehouse area where temperatures may be subject to outdoor conditions (cold and heat)
• Exposure to various tools and equipment, forklift operations and corresponding noise levels
• A small portion performed in the office environment with standard equipment and moderate noise levels

Special Requirements

• Maintain annual OSHA safety certifications as required by job duties
• Frequent travel required (75%+)