Senior Service Technician

Catapult Solutions Group; Arlington (TX); Hybrid; USD 72,800 - 83,200; Full time

Benefits offered by this job

Competitive salary range

Company vehicle provided

Comprehensive benefits package

401(k) retirement plan with company match

Job summary

A leading electronic security solutions company is seeking a Senior Electronic Security Service Technician to maintain and service high-end security systems. The role requires extensive experience with access control, intrusion detection, and video management systems. Candidates should possess excellent problem-solving and communication skills, and be comfortable with travel within the DFW area. The position offers a competitive salary and benefits, including a company vehicle.

Qualifications

• Minimum 5+ years of experience with access control systems.
• Experience with intrusion detection systems (IDS) essential.
• Technical/electrical background required.

Responsibilities

• Service and maintain access control systems for enterprise clients.
• Troubleshoot and repair intrusion detection systems.
• Program and configure video management systems.

Skills

Access control systems

Intrusion detection systems

Video management systems

Troubleshooting skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Technical certifications or associate degree in electronics or security systems

Tools

Security system tools

Job description

3 days ago Be among the first 25 applicants

DFW Area - Travel Required (40-60% local travel within 1–3-hour radius)

Full-time Position

About Our Client

Our client is a fast-growing electronic security solutions company that specializes in high-end integrated security systems for enterprise-level clients. With over a decade of experience in the industry, they provide comprehensive security services including access control systems, intrusion detection, and video management solutions. Operating throughout the DFW area and beyond, they serve a diverse range of clients from corporate facilities to chemical plants, delivering cutting-edge security technology and exceptional service. The company prides itself on fostering a collaborative culture where team members can grow professionally while working with the latest security technologies and industry-leading solutions.

Job Description

We are seeking an experienced Senior Electronic Security Service Technician to join our dynamic and rapidly expanding team. In this role, you will be responsible for maintaining, troubleshooting, and servicing sophisticated security systems for our enterprise-level clients. Your day-to-day activities will include system programming, project activation and commissioning, installation of field devices, and most importantly, servicing of high-end integrated security devices. You may occasionally travel to various client sites and respond to after-hours service calls when needed.

This position offers significant impact on both our clients' security infrastructure and our company's continued growth. You will work independently with minimal supervision, collaborate with project managers when needed, and interface directly with clients to ensure their security systems operate at peak performance. The ideal candidate is passionate about security technology, enjoys problem-solving in dynamic environments, and has extensive hands-on experience with enterprise-level security systems.

Duties and Responsibilities:

• Service and maintain enterprise-level access control systems
• Troubleshoot and repair intrusion detection systems (both fiber and copper based)
• Program and configure video management systems (IP-based and analog)
• Perform preventive maintenance on integrated security devices
• Respond to emergency service calls and after-hours support requests
• Install and commission new security system components
• Conduct system diagnostics and performance testing
• Maintain detailed service documentation and client reports
• Ensure compliance with local electronic security codes and industry standards
• Communicate technical issues and solutions to clients and management
• Travel to various client locations within the DFW area as required

Required Experience/Skills:

• Minimum 5+ years of experience installing and maintaining enterprise-level access control systems
• Minimum 5+ years of experience with intrusion detection systems (IDS), both fiber and copper based
• Minimum 5+ years of experience with enterprise-level video management systems (IP-based and analog)
• Technical/electrical background with strong troubleshooting skills
• Superior problem-solving and communication skills
• Ability to work independently with minimal supervision
• Familiarity with local electronic security codes and industry standards
• Understanding and ability to work safely in chemical plant environments
• Valid driver's license and ability to safely operate company vehicle
• Physical ability to work in various environments and perform installations

Nice-to-Haves:

• Access Control System Vendor Certifications (Software House, Genetec, ProWatch, Lenel)
• Advanced networking and IT knowledge
• TWIC Card holder • Experience in computer operating systems, network design and implementation
• Previous experience in industrial or chemical plant security systems

Education

High school diploma or equivalent required. Technical certifications or associate degree in electronics, security systems, or related field preferred.

Pay & Benefits Summary:

• Competitive salary range: $72,800 - $83,200 annually (Non-Exempt, overtime eligible)
• Company vehicle provided with car allowance
• All necessary tools and equipment supplied
• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) retirement plan with 6% company match

Ready to take your security career to the next level? Join our growing team and work with cutting-edge security technology while enjoying excellent benefits and growth opportunities. Apply today to become part of our collaborative culture!