Senior Field Service Tech – Night HV Diagnostics Lead

Rivian Automotive; Chelsea (MA); Hybrid; USD 45,000 - 77,000; Full time

Job summary

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role combines service-center work with potential remote, travel, or plant-based assignments to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostic issues in a fast-paced environment, leveraging HV/LV expertise and a broad toolset to maintain Rivian

Qualifications

• 5 to 8+ years of automotive repair experience, bumper-to-bumper diagnostics.
• 3 to 8+ years working on High Voltage (HV) systems and HV diagnostic work.
• Leadership or supervisory experience preferred.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles both inside service centers and in field settings (customer sites, mobile routes, or remote locations).
• Provide high-level diagnostic guidance to field service teams and perform remote diagnostics or repairs for issues that can be safely addressed without local vehicle access by evaluating logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Utilize specialized diagnostic tools (e.g., PICO-Scope, PCAN, Kavaser Memorator, breakout boxes) to resolve complex electrical, high-voltage, and network faults.
• Conduct thorough road tests to verify repair quality, champion continuous improvement processes, and drive high standards across repair workflows.
• Oversee complex parts operations—including ordering, receiving, inventory management, and billing—to ensure quality and operational efficiency.
• Produce high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.

Skills

Automotive repair

High voltage systems

Diagnostics

Leadership

Customer communication

Education

Automotive repair school graduate

Tools

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian is seeking an experienced Senior Field Service Technician to serve as a technical expert and leader in supporting complex vehicle repairs and field operations. The role combines service-center work with potential remote, travel, or plant-based assignments to provide advanced field support.

You will mentor junior technicians, drive continuous improvement, and tackle challenging diagnostic issues in a fast-paced environment, leveraging HV/LV expertise and a broad toolset to maintain Rivian