Senior Field Service Tech – HV Diagnostics Lead

Rivian; Houston (TX); Hybrid; USD 44,000 - 73,000; Full time

Benefits offered by this job

401(k) Plan

Employee Stock Purchase Program

Comprehensive benefits

Job summary

Rivian is seeking an experienced Senior Field Service Technician based in Texas to lead complex vehicle diagnostics and field support. You will mentor technicians, drive continuous improvement, and handle high-voltage diagnostics in a fast-paced environment.

Role may involve remote work, travel to remote sites, and production plants to provide specialized field support. A strong leadership background and HV expertise are essential for success in this senior technician role.

Qualifications

• 5 to 8+ years automotive repair experience preferred.
• 3 to 8+ years working on High Voltage systems.
• Experience in leadership or supervisory roles preferred.
• Continuous improvement and escalation management experience.

Responsibilities

• Perform bumper-to-bumper diagnostics and repairs in service centers or field.
• Provide high-level diagnostic guidance and remote troubleshooting.
• Coach, mentor and train junior technicians and partners.
• Use specialized tools to resolve complex electrical/network faults.
• Champion process standardization and road-test repairs for quality.
• Oversee parts operations including ordering, inventory, and billing.
• Document findings and provide root-cause analysis to leadership.
• Engage with customers, suppliers, and cross-functional teams.

Skills

High Voltage systems

Diagnostics

Leadership

Mentorship

Remote diagnostics

Documentation

Education

High School Diploma or GED

Automotive repair school graduate

Tools

PICO-Scope

PCAN

Kavaser Memorator

Job description

Rivian is seeking an experienced Senior Field Service Technician based in Texas to lead complex vehicle diagnostics and field support. You will mentor technicians, drive continuous improvement, and handle high-voltage diagnostics in a fast-paced environment.

Role may involve remote work, travel to remote sites, and production plants to provide specialized field support. A strong leadership background and HV expertise are essential for success in this senior technician role.