Senior Field Service Technician — HV Diagnostics Lead

Rivian; Memphis (TN); On-site; USD 82,954,000 - 156,881,000; Full time

Benefits offered by this job

Annual performance bonus

Paid vacation

Paid sick leave

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

Short-term disability insurance

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian in the United States is seeking a Senior Field Service Technician to serve as a technical expert, leading complex vehicle repairs and field operations at service centers, mobile routes, or production plants.

You will mentor junior technicians, drive continuous improvements, perform advanced diagnostics, and coordinate with customers and internal teams to ensure quality repairs. This role requires strong HV experience and leadership, with occasional travel as needed.

Qualifications

• 5–8+ years of automotive repair experience with bumper‑to‑bumper diagnostics.
• 3–8+ years working on High Voltage (HV) systems and HV diagnostics.
• Experience in leadership or supervisory roles is a plus.

Responsibilities

• Perform advanced diagnostics and complex repairs in service centers and field settings.
• Provide high‑level diagnostic guidance and remote troubleshooting.
• Coach and mentor junior technicians and lead problem‑solving efforts.
• Utilize specialized diagnostic tools to resolve HV and network faults.
• Oversee parts operations, inventory, and billing to ensure efficiency.
• Document findings and feedback to engineering and field teams.
• Engage with customers, suppliers, and internal teams during escalations.

Skills

Automotive repair experience

HV systems experience

Leadership experience

Continuous improvement

Education

High School Diploma / GED

Automotive repair school graduation

Tools

PICO‑Scope

PCAN

Kavaser Memorator

Breakout boxes

Job description

Rivian in the United States is seeking a Senior Field Service Technician to serve as a technical expert, leading complex vehicle repairs and field operations at service centers, mobile routes, or production plants.

You will mentor junior technicians, drive continuous improvements, perform advanced diagnostics, and coordinate with customers and internal teams to ensure quality repairs. This role requires strong HV experience and leadership, with occasional travel as needed.