Senior Field Service Tech: Access Control & CCTV

K Group Companies; Blue Ash (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

100% employer-paid medical, dental, &

Vision coverage

Disability coverage

401(k) with Safe Harbor

Profit sharing

Paid Time Off (PTO)

Volunteer PTO

Performance-based bonus and commission

Job summary

K Group Companies is seeking a Field Service Technician Level II to support Blue Ash, Ohio installations. This role builds on Level I duties with leadership, advanced certifications, and hands-on configuration, commissioning, and customer training across nurse call, access, and video systems.

You will mentor junior installers, coordinate with project teams, and ensure projects meet quality standards while maintaining customer satisfaction.

Qualifications

• Minimum 2 years in a construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Experience completing projects within scope.
• Experience with service ticketing processes.
• 1+ year of knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our documentation to uphold high standards.
• Demonstrate organizational skills in handling project and service tickets with prompt updates.
• Understand project scopes and service expectations and deliver assigned tasks.
• Lead team members by delegating tasks and fostering growth.
• Mentor Level 1 installers and gather feedback for improvement.
• Communicate with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call, card access, and video surveillance systems.
• Pursue professional development, focusing on leadership and communication.
• Perform Factory Authorized Testing (FAT) before installation.
• Configure and commission systems to deliver reliable, fully operational solutions.
• Accept additional job duties as needed.

Skills

Field experience

Telecommunications basics

IT networking basics

Low voltage cabling

Architectural drawings

Team leadership

Service tickets

Nurse call systems

Communication skills

Driver's license

Job description

K Group Companies is seeking a Field Service Technician Level II to support Blue Ash, Ohio installations. This role builds on Level I duties with leadership, advanced certifications, and hands-on configuration, commissioning, and customer training across nurse call, access, and video systems.

You will mentor junior installers, coordinate with project teams, and ensure projects meet quality standards while maintaining customer satisfaction.