Lead Field Technician – Access Control & CCTV

kgroupcompanies; Olde West Chester (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

K Group Companies in West Chester, Ohio seeks a Field Service Technician Level II to lead installation teams, configure devices, and deliver customer training. The role builds on Level I duties with advanced skills in programming, system commissioning, and on-site support for nurse call, access, and video surveillance projects.

Join a team focused on quality installations, strong communication, and ongoing professional development in a growing technology services practice.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver's license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our documentation to uphold high installation and service standards.
• Demonstrate organizational skills in handling project and service tickets with prompt updates.
• Understand project scopes and service expectations, taking accountability for tasks and outcomes.
• Lead by delegating tasks within the team and fostering growth and productivity.
• Mentor Level 1 installers, seeking feedback for continuous improvement.
• Maintain regular communication with Project Delivery Coordinators, Project Managers, and customers.
• Work with nurse call systems, card access systems, and video surveillance products.
• Pursue ongoing professional development, focusing on leadership and communication.
• Perform FAT (Factory Authorized Testing) of products before installation.
• Configure and commission systems, delivering reliable, fully operational solutions.
• Willing to take on additional duties as needed.

Skills

Excellent communication skills

Team management

Leadership abilities

Hands-on field experience

Ability to read architectural drawings

Basic IT networking knowledge

TCP/IP knowledge

Low voltage cabling skills

Driver's license

Job description

K Group Companies in West Chester, Ohio seeks a Field Service Technician Level II to lead installation teams, configure devices, and deliver customer training. The role builds on Level I duties with advanced skills in programming, system commissioning, and on-site support for nurse call, access, and video surveillance projects.

Join a team focused on quality installations, strong communication, and ongoing professional development in a growing technology services practice.