Senior Field Service Operations Manager

Day-Wireless-1; Burlington (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Day Wireless Systems in Burlington, WA, seeks an experienced Field Service Manager to lead our field operations, supervise technicians, and oversee service projects from planning through completion.

You will coordinate scheduling, budgets, and customer communications while ensuring safety, compliance, and high-quality service delivery. Strong leadership and wireless systems expertise are essential for success in this role.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with previous experience in a supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Responsibilities

• Supervise field service technicians and provide leadership and scheduling.
• Oversee service teams, coordinate activities, and resolve or upscale service issues.
• Lead planning, execution, and completion of service projects within timelines and budgets.
• Serve as technical resource for troubleshooting and solutions.
• Maintain regular customer communication to ensure satisfaction with service delivery.
• Conduct inspections and audits to ensure standards and regulatory compliance.
• Enforce safety protocols and a safe working environment.
• Manage inventory levels of equipment and procurement as needed.
• Document service activities and prepare reports on performance and metrics.
• Identify opportunities for process improvements and cost savings.
• Implement best practices to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously.
• Plan crew schedules, site access, subcontractor communication, and parts logistics.
• Monitor financial results of jobs and department profit and loss.
• Perform job walks and bid creation to procure profitable work.

Skills

Leadership

Communication

Project management

Customer service

Budgeting

Scheduling

Team supervision

Wireless systems knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Day Wireless Systems in Burlington, WA, seeks an experienced Field Service Manager to lead our field operations, supervise technicians, and oversee service projects from planning through completion.

You will coordinate scheduling, budgets, and customer communications while ensuring safety, compliance, and high-quality service delivery. Strong leadership and wireless systems expertise are essential for success in this role.