Field Service Manager

Day-Wireless-1; Burlington (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Day Wireless Systems in Burlington, WA, seeks an experienced Field Service Manager to lead our field operations, supervise technicians, and oversee service projects from planning through completion.

You will coordinate scheduling, budgets, and customer communications while ensuring safety, compliance, and high-quality service delivery. Strong leadership and wireless systems expertise are essential for success in this role.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with previous experience in a supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Responsibilities

• Supervise field service technicians and provide leadership and scheduling.
• Oversee service teams, coordinate activities, and resolve or upscale service issues.
• Lead planning, execution, and completion of service projects within timelines and budgets.
• Serve as technical resource for troubleshooting and solutions.
• Maintain regular customer communication to ensure satisfaction with service delivery.
• Conduct inspections and audits to ensure standards and regulatory compliance.
• Enforce safety protocols and a safe working environment.
• Manage inventory levels of equipment and procurement as needed.
• Document service activities and prepare reports on performance and metrics.
• Identify opportunities for process improvements and cost savings.
• Implement best practices to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously.
• Plan crew schedules, site access, subcontractor communication, and parts logistics.
• Monitor financial results of jobs and department profit and loss.
• Perform job walks and bid creation to procure profitable work.

Skills

Leadership

Communication

Project management

Customer service

Budgeting

Scheduling

Team supervision

Wireless systems knowledge

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Position Overview:

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and providing exceptional customer service. The Field Service Manager will also work with the Area Services Managers or Operations Managers on business development, budget planning and financial reporting.

Roles & Responsibilities:

• Supervise technical staff: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.
• Overseeing service teams, coordinating service activities, and resolve or upscale service issues.
• Project Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.
• Technical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.
• Customer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.
• Quality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.
• Safety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.
• Inventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.
• Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. Prepare regular reports on service performance and key metrics.
• Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings.
• Implement best practices and initiatives to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously
• Plan schedule (crew schedule, customer contact, site access, contact subcontractor, inform supervisor, order parts) and manage logistics of job
• Manage financial results of individual jobs and overall department profit and loss statement
• Perform job walks and create bids to procure consistent and profitable work for the crews to perform

Education and/or Experience:

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with previous experience in a supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Licenses, Certifications:

• Valid Driver’s license
• FCC GROL or other appropriate certifications

Company Overview:

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.

Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.

Disclaimer:

Day Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.