Field Service Manager

Day Wireless Systems; Burlington (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Day Wireless Systems is seeking a Field Service Manager to lead our field operations, supervise technicians, and partner with Area/Operations Managers on business development and budgeting. You will oversee service projects, ensure safety and quality standards, and drive customer satisfaction through proactive communication and strong leadership.

The role requires a bachelor’s degree or equivalent experience, 8+ years in field service leadership, and expertise in wireless systems.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination.
• Proven experience in field service operations with supervisory experience.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Responsibilities

• Supervise technical staff: leadership and direction to field service technicians, scheduling, training, and performance management.
• Overseeing service teams, coordinating service activities, and resolving or escalating issues.
• Project Management: lead planning, execution, and completion of service projects within budgets and timelines.
• Technical Support: serve as a technical resource for field technicians on troubleshooting and solutions.
• Customer Communication: maintain regular communication with customers to ensure satisfaction.
• Quality Assurance: conduct inspections and audits to ensure standards and regulatory compliance.
• Safety Compliance: enforce safety protocols and ensure compliance with health and safety regulations.
• Inventory Management: manage inventory levels and procurement for field operations.
• Documentation and Reporting: maintain records and prepare reports on performance and metrics.
• Continuous Improvement: identify opportunities for efficiency gains and cost savings.

Skills

Leadership

Wireless systems

Project management

Communication

MS Office

Education

Bachelor's degree in a relevant field

Eight+ years related experience

Valid Driver’s license

FCC GROL or other appropriate certifications

Job description

Position Overview:

The Field Service Manager (FSM) is a versatile and experienced Supervisor that leads our field operations. This role will involve supervising field service technicians, overseeing projects, and providing exceptional customer service. The Field Service Manager will also work with the Area Services Managers or Operations Managers on business development, budget planning and financial reporting.

Roles & Responsibilities:

• Supervise technical staff: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.
• Overseeing service teams, coordinating service activities, and resolve or upscale service issues.
• Project Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.
• Technical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.
• Customer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.
• Quality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.
• Safety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.
• Inventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.
• Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. Prepare regular reports on service performance and key metrics.
• Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings.
• Implement best practices and initiatives to enhance service delivery and customer satisfaction.
• Manage multiple complex projects simultaneously
• Plan schedule (crew schedule, customer contact, site access, contact subcontractor, inform supervisor, order parts) and manage logistics of job
• Manage financial results of individual jobs and overall department profit and loss statement
• Perform job walks and create bids to procure consistent and profitable work for the crews to perform

Education and/or Experience:

• Bachelor's degree in a relevant field or equivalent work experience.
• Minimum eight or more years related experience and/or training; or equivalent combination of education and experience.
• Proven experience in field service operations, with previous experience in a supervisory or leadership role.
• Strong technical expertise in wireless communication systems, including installation, maintenance, and troubleshooting.
• Excellent leadership and communication skills, with the ability to motivate and inspire a team.
• Solid understanding of project management principles and practices.
• Commitment to safety, quality, and customer service excellence.
• Proficiency in Microsoft Office Suite and other relevant software applications.

Licenses, Certifications:

• Valid Driver’s license
• FCC GROL or other appropriate certifications

Company Overview:

Day Wireless Systems is the largest full-service wireless integrator in the West. We provide design, construction, licensing, sales, service, rentals, installation, and maintenance for a wide range of wireless voice, data, and video applications.

Founded in 1969, today we have 30 locations and 400+ employees in California, Oregon, Washington, Idaho, Wyoming, and Utah. Day Wireless employees enjoy the opportunity to grow and transfer within our many locations and business divisions.

Disclaimer:

Day Management Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.