Senior Field Service Manager – Gaming (WA, Travel)

Light & Wonder; Fife (WA); On-site; USD 120,000 - 125,000; Full time

Job summary

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead field service delivery across Washington state. This role oversees technicians, supervisors, and regional budgets while ensuring safety, compliance, and excellent customer service for gaming products.

Primary responsibilities include driving performance metrics, coordinating with engineering and sales teams, and maintaining relationships with tribal and commercial casino operators. Travel across WA is required.

Qualifications

• Minimum 5 years of management experience leading field service, technical support, or operations teams.
• Minimum 8 years of experience supporting gaming equipment, electromechanical products, or regulated technology environments.
• Knowledge of slot machines, progressive systems, shufflers, table game products, casino management systems, and networking fundamentals.
• Excellent leadership, communication, coaching, and customer relationship skills.

Responsibilities

• Lead all field service operations across Washington State.
• Manage Field Service Technicians and Supervisors supporting gaming products and systems.
• Oversee service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems.
• Maintain customer relationships with tribal and commercial casino operators.
• Drive performance metrics, workforce planning, safety, compliance, and operational excellence.
• Manage regional budgets, inventory, and service assets.
• Coordinate escalations and collaborate with engineering, product support, and sales teams.

Skills

Field service management

Gaming equipment experience

Job description

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead field service delivery across Washington state. This role oversees technicians, supervisors, and regional budgets while ensuring safety, compliance, and excellent customer service for gaming products.

Primary responsibilities include driving performance metrics, coordinating with engineering and sales teams, and maintaining relationships with tribal and commercial casino operators. Travel across WA is required.