Senior Field Service Manager - Gaming Tech (WA) | 40–60% Travel

LNW Gaming, Inc.(KAC); Fife (WA); Sur place; USD 120 000 - 125 000; Plein temps

Avantages offerts par ce poste

Healthcare

Dental

Vision

Paid time off

a generous 401(k) plan

Tuition assistance

Résumé du poste

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead the field service delivery for gaming products across Washington State. You will oversee Field Service Technicians and Supervisors supporting slot machines, shufflers, progressive jackpot systems, electronic table games, and casino networks.

You will cultivate strong relationships with tribal and commercial casino operators, steer safety and performance metrics, and manage budgets and assets while coordinating with

Qualifications

• Minimum 5 years of management experience leading field service or operations teams.
• Minimum 8 years of experience supporting gaming equipment or regulated technology.
• Knowledge of slot machines, progressive systems, shufflers, table game products, casino management systems, and networking fundamentals.
• Excellent leadership, communication, coaching, and customer relationship skills.

Responsabilités

• Lead field service operations across Washington State.
• Manage Field Service Technicians and Supervisors supporting gaming products and systems.
• Oversee service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems.
• Maintain relationships with tribal and commercial casino operators.
• Drive performance metrics, workforce planning, safety, compliance, and operational excellence.
• Manage regional budgets, inventory, and service assets.
• Coordinate escalations and collaborate with engineering, product support, and sales teams.

Connaissances

Leadership

Communication

Coaching

Customer relationships

Description du poste

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead the field service delivery for gaming products across Washington State. You will oversee Field Service Technicians and Supervisors supporting slot machines, shufflers, progressive jackpot systems, electronic table games, and casino networks.

You will cultivate strong relationships with tribal and commercial casino operators, steer safety and performance metrics, and manage budgets and assets while coordinating with