Field Service Operations Lead - Gaming Tech

Light & Wonder; Fife (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid time off

401(k) plan

Tuition assistance

Job summary

Light & Wonder's Gaming team builds cutting-edge technology and content for iconic casinos and operators worldwide. This role administers and manages regional field service operations, reconfiguration, and distribution, coordinating with managers and the Regional Director to optimize performance.

The position emphasizes developing training, implementing processes, mentoring personnel, and ensuring timely installations while delivering strong customer support in a regulated gaming environment.

Qualifications

• Minimum two years of experience in Field Service.
• Strong leadership and people-management abilities.
• Willingness to travel on short notice.
• Excellent interpersonal and communication skills.
• Proficiency with MS Office; ERP experience a plus.
• Knowledge of Gaming Devices & Associated Equipment.

Responsibilities

• Coordinate field service operations following company policies to install, convert, service and maintain products.
• Engage with customers and internal teams to ensure first-class support.
• Perform site visits or ride-alongs with service personnel as needed.
• Assist in developing and evaluating training for personnel.
• Develop and implement efficient operational processes.
• Identify field service challenges and help devise solutions with managers.
• Monitor resource usage and manage assets within area of responsibility.
• Ensure timely reconfiguration and installation schedules via sales order coordination.

Skills

Field ops management

Leadership

Customer service

Communication

MS Office

ERP experience

Travel readiness

Gaming devices knowledge

Education

High school diploma or equivalent

Tools

Oracle ERP

Job description

Light & Wonder's Gaming team builds cutting-edge technology and content for iconic casinos and operators worldwide. This role administers and manages regional field service operations, reconfiguration, and distribution, coordinating with managers and the Regional Director to optimize performance.

The position emphasizes developing training, implementing processes, mentoring personnel, and ensuring timely installations while delivering strong customer support in a regulated gaming environment.