Field Service Operations Lead – Gaming Tech

LNW Gaming, Inc.(KAC); Fife (WA); On-site; USD 90,000 - 95,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) plan

Tuition assistance

Job summary

Light & Wonder, Inc. is seeking a Field Service Manager to administer regional field service operations, reconfiguration, and distribution across facilities and satellites. You will lead personnel, coordinate schedules, and ensure timely installations while maintaining strong customer relationships.

The role requires 2+ years in Field Service, strong leadership, and the ability to travel on short notice. A high school diploma or equivalent is required; ERP experience is a plus.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 2+ years in Field Service.

Responsibilities

• Coordinate field service operations and installations.
• Engage with customers and internal teams to ensure top-tier support.
• Visit sites and ride-alongs with service personnel as needed.
• Develop and evaluate training for staff.
• Monitor and optimize use of company assets within area of responsibility.

Skills

Field service management

Leadership

Customer service

Communication

Travel readiness

Education

High School diploma or equivalent

Tools

MS Office

MS Outlook

Oracle ERP

Job description

Light & Wonder, Inc. is seeking a Field Service Manager to administer regional field service operations, reconfiguration, and distribution across facilities and satellites. You will lead personnel, coordinate schedules, and ensure timely installations while maintaining strong customer relationships.

The role requires 2+ years in Field Service, strong leadership, and the ability to travel on short notice. A high school diploma or equivalent is required; ERP experience is a plus.