Senior Field Service Lead - Gaming Tech & Operations (WA)

Light and Wonder International, Inc.; Fife (WA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Tuition assistance

Job summary

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead field service delivery across Washington State, including support for slot machines, shufflers, progressive systems and table game technologies.

Primary office in Federal Way, WA, with travel across Washington State required (approx. 40%–60%). You will manage Field Service Technicians and Supervisors, drive safety and performance metrics, and ensure regulatory compliance in a highly regulated gaming environment.

Qualifications

• Minimum 5 years of management experience leading field service or operations teams.
• Minimum 8 years of experience supporting gaming equipment or regulated technology environments.
• Knowledge of slot machines, progressive systems, shufflers, table game products, casino networks, and networking fundamentals.
• Excellent leadership, communication, coaching, and customer relationship skills.

Responsibilities

• Lead all field service operations across Washington State.
• Manage Field Service Technicians and Supervisors supporting gaming products and systems.
• Oversee service delivery for slot machines, shufflers, progressive systems, electronic table games, and casino systems.
• Maintain customer relationships with tribal and commercial casino operators.
• Drive performance metrics, workforce planning, safety, compliance, and operational excellence.
• Manage regional budgets, inventory, and service assets.
• Coordinate escalations and collaborate with engineering, product support, and sales teams.

Skills

Field Service Management

Team Leadership

Customer Relationship Management

Budgeting & Cost Control

Communication

Regulatory Compliance

Job description

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead field service delivery across Washington State, including support for slot machines, shufflers, progressive systems and table game technologies.

Primary office in Federal Way, WA, with travel across Washington State required (approx. 40%–60%). You will manage Field Service Technicians and Supervisors, drive safety and performance metrics, and ensure regulatory compliance in a highly regulated gaming environment.