Senior Manager, Field Service Enginering

LNW Gaming, Inc.(KAC); Fife (WA); On-site; USD 120,000 - 125,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Paid time off

a generous 401(k) plan

Tuition assistance

Job summary

Light & Wonder is seeking a Senior Manager, Field Service Operations to lead the field service delivery for gaming products across Washington State. You will oversee Field Service Technicians and Supervisors supporting slot machines, shufflers, progressive jackpot systems, electronic table games, and casino networks.

You will cultivate strong relationships with tribal and commercial casino operators, steer safety and performance metrics, and manage budgets and assets while coordinating with

Qualifications

• Minimum 5 years of management experience leading field service or operations teams.
• Minimum 8 years of experience supporting gaming equipment or regulated technology.
• Knowledge of slot machines, progressive systems, shufflers, table game products, casino management systems, and networking fundamentals.
• Excellent leadership, communication, coaching, and customer relationship skills.

Responsibilities

• Lead field service operations across Washington State.
• Manage Field Service Technicians and Supervisors supporting gaming products and systems.
• Oversee service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems.
• Maintain relationships with tribal and commercial casino operators.
• Drive performance metrics, workforce planning, safety, compliance, and operational excellence.
• Manage regional budgets, inventory, and service assets.
• Coordinate escalations and collaborate with engineering, product support, and sales teams.

Skills

Leadership

Communication

Coaching

Customer relationships

Job description

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary: Light & Wonder is seeking a highly motivated and experienced Senior Manager, Field Service Operations to lead field service delivery throughout the State of Washington. This role is responsible for managing teams supporting slot machines, card shufflers, progressive jackpot systems, table game technologies, and casino systems infrastructure.

Key Responsibilities

Lead all field service operations across Washington State. Manage Field Service Technicians and Supervisors supporting gaming products and systems. Oversee service delivery for slot machines, shufflers, progressive jackpot systems, electronic table games, and casino systems. Maintain customer relationships with tribal and commercial casino operators. Drive performance metrics, workforce planning, safety, compliance, and operational excellence. Manage regional budgets, inventory, and service assets. Coordinate escalations and collaborate with engineering, product support, and sales teams.

Qualifications

Minimum 5 years of management experience leading field service, technical support, or operations teams. Minimum 8 years of experience supporting gaming equipment, electromechanical products, or regulated technology environments. Knowledge of slot machines, progressive systems, shufflers, table game products, casino management systems, and networking fundamentals. Excellent leadership, communication, coaching, and customer relationship skills.

Salary

Salary: The targeted pay range for this role is $120,000 - $125,000. The total compensation package for this position may also include applicable incentive compensation, such as an annual performance bonus. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, specific work geography, as well as internal equity and alignment with market data.

Benefits

• healthcare
• dental
• vision
• paid time off
• a generous 401(k) plan
• tuition assistance

Travel & Location

Primary office location: Federal Way, WA. Travel throughout Washington State required (approximately 40%-60%).

Background & Licensing

Light & Wonder and its affiliates (collectively, L&W) are engaged in highly regulated gaming businesses. As a result, certain L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

Equal Employment Opportunity

L&W is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Light & Wonder, Inc. is the leading cross-platform global games company. Through our three unique, yet highly complementary businesses, we deliver unforgettable experiences by combining the exceptional talents of our 7,000+ member team, with a deep understanding of our customers and players. We create immersive content that forges lasting connections with players, wherever they choose to engage. At Light & Wonder, it’s all about the games. The Company is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To review our applicant data use practices, please visit: https://explore.lnw.com/careers/data-privacy/.