Senior Field Service Manager, Commercial Operations

Jobot; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus opportunity

Leadership role

Growth potential

Competitive salary

Job summary

Jobot is seeking a Service Manager to oversee field service operations and technician performance for a growing commercial services organization in Columbus, OH. This hands-on leadership role ensures staffing, scheduling, and completion of service calls while maintaining safety, productivity, quality, and customer satisfaction.

You will coach technicians, manage dispatch, monitor KPIs, and partner with branch leadership to drive staffing, performance, and process improvements across the Columbus

Qualifications

• Leadership in field service environment
• Experience managing technicians or skilled trades
• Strong dispatch, scheduling, and workforce planning
• Customer-facing experience including escalations and service issues
• Experience tracking productivity, labor hours, and KPIs
• Knowledge of OSHA requirements and field-service safety practices

Responsibilities

• Directly lead, coach, and develop field service technicians
• Oversee daily service operations, dispatch, scheduling, and technician assignments
• Monitor technician productivity, utilization, labor hours, and KPIs
• Ensure service calls completed safely, efficiently, and per customer expectations
• Work with customers to understand service needs and resolve escalated issues
• Coordinate emergency and priority service requests
• Ensure staffing and coverage based on workload
• Support technician hiring, onboarding, and performance management
• Establish accountability around productivity, quality, attendance, and customer service
• Monitor work orders and service activity through NetSuite and other field-service tech
• Ensure accurate documentation and completion of service records
• Identify bottlenecks and implement process improvements
• Maintain OSHA and safety compliance
• Partner with branch leadership on staffing, financials, customer retention, and goals
• Track and report service KPIs and labor-hour performance

Skills

Leadership experience

Manage technicians

Dispatch & scheduling

Customer-facing

KPI tracking

NetSuite FSM

OSHA safety

People management

Commercial field-service

Tools

NetSuite

Job description

Jobot is seeking a Service Manager to oversee field service operations and technician performance for a growing commercial services organization in Columbus, OH. This hands-on leadership role ensures staffing, scheduling, and completion of service calls while maintaining safety, productivity, quality, and customer satisfaction.

You will coach technicians, manage dispatch, monitor KPIs, and partner with branch leadership to drive staffing, performance, and process improvements across the Columbus